Contact Us

Send us the details needed to help with a Medicube order or a store information request.

Last updated: September 18, 2026

What to include

For order or delivery support, share the order number, checkout email, and any tracking number. For a damaged, defective, or incorrect item, describe the issue and attach clear images when possible. For a privacy request, explain what you need so we can verify the request appropriately.

Safe communication

Please do not email a complete card number, password, or one-time verification code. A carrier investigation or high-volume period may make a reply take longer; we will respond as soon as we can.