Common questions about ordering skincare and devices from this Medicube storefront are answered here.
Last updated: September 18, 2026
How long does delivery take?
Processing after payment authorization normally takes 1–2 business days; estimated travel after dispatch adds 4–6 business days. Checkout displays the delivery choices and charges offered for an order. See our Shipping Policy for details.
Can an item be returned or exchanged?
Yes. We accept defective and non-defective new merchandise for return by mail and accept exchange requests within 30 days after delivery. A non-defective item must be new and unused. Please request approval before mailing; exchanges depend on stock.
What does a return cost?
A free prepaid return label is included in the package, and there is no restocking fee. If your label is absent, ask us for assistance. The Refund Policy explains the process and eligibility.
When is a refund started?
We process and initiate an approved refund to the original payment method within 10 days; the bank may post it later.
How can I track an order or ask about payment?
Use the tracking information sent with the order when available. Payment options appear at checkout; a card issuer can help with a declined card. For order, privacy, or product questions, use Contact Us.